Remote Support

By requesting and accepting a remote session from a Lecsoft representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. Lecsoft does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the Lecsoft Support software or system performance.

Lecsoft recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before initiating a remote support session with a Lecsoft representative. Lecsoft further recommends that you remain seated at your desktop throughout the entire remote session.

Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. Lecsoft will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.

Lecsoft continuously undertakes to take the utmost care when in use of your computer. However, Lecsoft cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems.

By using this Remote Support Service you understand that:
All remote service and software provided “as is” and at customers sole risk. You are responsible for the backup of your data and applications. Lecsoft is not liable for consequential damages of any kind.

By downloading and opening our remote support software, you accept these conditions.

1. Only use this remote support tool if you have been requested to do so by Lecsoft support.
2. Input your email address in the form below and click the download button
3. Save the download file to your PC (ideally your desktop)
4. Once saved, open the file and it will send a request for remote support, wait approx 30-60 seconds for a representative to accept your request
5. Sit back and let us resolve the issue you have

Please input your email address below to download the remote support file