1- Open the software and the activation screen should appear.
Click the Support button
2 - Click Run Diagnostics / Send Message
3 - Diagnostics
The diagnostics screen will appear.
Fill in your email address and type a message in the message-box.
Tick the No check-box and click the Send message button
4 - Message Sent
Once the Send Message button has been clicked please make sure the Message Sent has been displayed