Non Defective Products

Should the products supplied by our company need to be returned, the Goods must be returned with our prior written agreement within 14 days of delivery. The Goods must be unopened, with the manufacturers’ seals intact and in perfect re-saleable condition. Please ensure that the Goods you have purchased are to your specification prior to breaking the manufacturers’ seals. This will avoid disappointment and the Goods being rejected, should you wish to return them.

Digital downloadable software is returnable with our prior written agreement within 14 days of delivery providing the software license has not been activated. Once the software license has been activated it is non returnable.

The Buyer shall obtain a Returns Material Authorisation number (RMA) from the Seller before returning any goods. Goods received without a valid RMA number will not be dealt with but stored until the Seller is contacted by the Buyer with the required information.

The Buyer shall quote the sales invoice number and the serial number on which the goods were purchased, upon verification by the Seller, the Seller shall issue a RMA number which shall be valid for a period of fourteen (14) days.

Goods which are faulty or incorrectly supplied will be returned to the Seller at the Buyers expense, sufficiently packaged so as to avoid damage in transit, with the original documentation, software and accessories. A valid RMA number should be clearly displayed on the outside of the package. The Seller shall not be liable for loss or damage whilst in transit to the Seller's address.

Goods which have been correctly supplied and are not faulty shall be returned to the Seller at the Buyer's expense, sufficiently packaged so as to avoid damage in transit, with the original documentation, software and accessories. A valid RMA number should be clearly displayed on the outside of the package. The Seller shall not be liable for loss or damage whilst in transit to the Seller's address.

An RMA number will be issued upon receipt of the sales invoice number. No Goods can be returned without proof of purchase. Upon receipt of the goods by the Seller, the Seller shall repair or replace at the Sellers discretion and shall be returned to the Buyer's original invoice address. Goods received by the Seller which are opened, used, damaged, incomplete or not of the Seller's origin shall not be processed and arrangements for their return to the Buyer, at the Buyer's expense, shall be made.

Goods which have been returned and authorised for refund will be refunded back to the original payment method within 14 days.

Defective Products

If products are returned as faulty within 14 days, either a replacement or refund will be offered. Upon replacement, we will issue a credit note for the original item and an invoice for the replacement at the original sale price. Faulty goods which have been returned and authorised for refund will be refunded back to the original payment method within 14 days.

The Seller shall reserve the right to refuse to restock any goods which have been:­

1) Returned incomplete.
2) Returned not in manufacturers packaging or with defaced packaging.
3) Returned in a non-re-saleable condition.
4) Special Orders.
5) Custom built / configured.
6) Goods have been opened, have broken vendor seals.

The Seller shall reserve the right to refuse to restock any goods which have been opened, have broken vendor seals, activated software license, are incomplete and/or not in their original packaging.

Products which have been configured / built / tested by client request are classed as special order items and once ordered are non cancellable / refundable.

MAINLAND UK RETURNS PROCEDURE

The procedure detailed below applies to mainland UK only.

NOTE: Isle of Man and Isle of Wight are treated for returns purposes as mainland UK with the exception that it is the customers' responsibility to obtain confirmation from the manufacturers that manufacturers warranties apply in their respective location. Regardless of any statements to the contrary in any marketing material or on the face of our invoices or other documents, we DO NOT guarantee that manufacturers' warranties apply in these locations.

In the event that goods are found to be faulty:

· The customer should contact us for an RMA form. A separate line should be used, and a separate RMA number will be issued, for each item.

· Upon receipt of completed RMA form, an RMA number will be issued. RMA numbers will not be issued unless all details are entered and correct. RMA numbers will be valid for 14 days from date of issue.

· Once an RMA number has been issued, the goods may be returned.

· RMA numbers must be clearly attached to each item returned. Goods returned without a valid RMA number attached will not be processed. The customer will be responsible for collection of such goods, or provision of all details required to issue an RMA number.

· Returned goods must be in their original unopened packaging and accompanied by all original manuals and accessories. Goods must be packaged appropriately to avoid transit damage. Any goods found to be damaged in transit as a result of inappropriate packaging will not be tested, replaced or refunded.

- Dead On Arrival requests MUST be notified to us within 14 days of invoice. A Dead On Arrival (DOA) certificate will need to be obtained from the manufacturer before goods will be accepted back.